Returns

We operate a “no quibble” returns policy, but goods do need to be returned in an orderly manner and an acceptable condition.

Please call us for a Crisp Authorisation Number before attempting to return goods for exchange or refund. All parcels returned must be packaged to the same standard as when received.

Incorrect product received:

We will collect the product at our expense or refund postal costs.

If you have ordered the wrong items or no longer require them we must be notified in writing or by E-mail within 7 days of the receipt of the goods. If required we can arrange to have the parcel collected for a minimum charge of £12.00.

Faulty products:

Faulty goods can be returned. If found to be of faulty manufacture a full refund including the carriage costs, will be made. Crisp Websites wil not be held responsible for any loss of time or expenses as a result of any product failure.

Important Information:

Mark our returns authorisation number clearly on the outside of the package.

Pack the goods properly to avoid damage in transit.

Ensure the parcel is made available for collection on the agreed day as EACH collection attempt will be charged for. Unpaid collection charges will be deducted from your refund.

Return carriage charges will be paid by Crisp Websites when Crisp Websites is at fault, and paid by the customer, when the customer is at fault.